Student & Parent Portal
Frequently Asked Questions
about the My Music Staff portal
How can I add the portal to my device?
After logging into the portal as a student or parent, you can add the portal login to the home page of your device.
Here are printable instructions:
How can I book a lesson?
After you have logged into the portal as a student or parent, you can book a lesson using these printable instructions:
1. On the menu on the left, go to “Calendar”.
2. Go to “Book Now”.
3. Select the lesson you want to book.
4. Review the details. To confirm, click or touch the “Book Now” button.
How can I cancel a lesson?
After you have logged into the portal as a student or a parent, you can cancel a lesson using these printable instructions:
1. On the menu on the left, go to “Calendar”.
2. Click / touch the lesson you want to cancel.
3. Click / touch the “Cancel lesson” button.
4. Add a note for the teacher (optional).
5. Review the cancellation policy and click / touch “Confirm”.
How can I join a Zoom lesson?
After you have logged into the portal as a student or parent, you can join a Zoom lesson using these printable instructions:
1. On the hompegae, find the lesson in your schedule for the week and click / touch the “Zoom Meeting” link.
Or:
1. Go to the menu on the left, and then to “Calendar”.
2. Click / touch the lesson you want to join.
3. Click / touch the “Zoom meeting” link.
How can I Record practice time?
After you have logged into the portal as a student, you can add your practice time using these href=”https://www.piano-lessons.nz/wp-content/uploads/2026/10/Add-Practice-Time.pdf” rel=”attachment wp-att-1116″>Add-Practice-Timeprintable instructions:
1. On the menu on the left, go to “Practice Log”.
2. Click / touch the “Add Time” button.
3. Click / touch “Add Manually” from the dropdown menu.
4. Enter the date and duration. You can also add notes or attachments (optional).
5. Click / touch “Save”.
After you have logged into the portal as a student, you can use the timer to record your practice.
Here are printable instructions:
1. On the menu on the left, go to “Practice Log”.
2. Click / touch the “Add Time” button.
3. Click / touch “Use Timer” from the dropdown menu.
4. Use “Start / Pause” and start playing. When finished, click / touch “Finish”. You can also add notes or attachments (optional).
5. Click / touch “Save”.
How can I Upload files?
After you have logged into the portal as a student, you can upload files for the teacher to view. Here are printable instructions:
1. On the menu on the left, go to “Practice Log”.
2. Click / touch “Add Time” or “Use Timer”.
3. Click / touch “Choose file(s)” or drag and drop them.
4. Click / touch “Save”.
How can I sync my calendar?
Here are printable instructions.
How can I make a payment?
You are still welcome to make online bank transfers or pay by cash.
You can also pay using a debit or credit card, using these printable instructions:
1. After logging into the portal as a parent, on the homepage, go to “Click here to pay”.
Or:
1. On the menu on the left, go to “Account & Invoices”.
2. Click / touch “Make Payment” in the toolbar.
3. Follow the prompts on the payment processor page.
How can I Add a payment method?
After logging into the portal as a parent, you can add a payment method using these printable instructions:
1. Click / touch on your name.
2. Click / touch “My Profile”.
3. Click / touch “Manage Payment Methods”.
4. Click / touch “Add new”.
5. Select “Add New Card” or “Add New Bank Account”.
6. Enter the details and click / touch “Add”.
7. Bank accounts need to be verified using
these steps.
How can I change my card details?
After logging into the portal as a parent, you can add a credit or debit card using these printable instructions:
1. Click / touch on your name.
2. Click / touch “My Profile”.
3. Click / touch “Manage Payment Methods”.
4. Click / touch “Edit Card Details”.
5. Update the card information and click / touch “Save”.
How can I pay invoices automatically?
After logging into the portal as a parent, you can pay emailed invoices automatically using these printable instructions:
1. Click / touch on your name.
2. Click / touch “My Profile”.
3. Click / touch “Manage Payment Methods”.
4. Click / touch “Add new” and then “Add New Card”.
5. Enter your card details.
6. Select “Automatically pay emailed invoices”.
7. Click / touch “Add”.